Streaming issues in Australia
We’ve received reports that people are having streaming issues in Australia. This includes issues such as tracks skipping or tracks playing for a few seconds and then not loading.
Our developers are looking into this and we’ll update you here when we have more information.
Thanks for your patience!
10 September 2014 13:15 CET/ 04:15 PST
We’ve identified there is a latency issue with our provider in the Oceania region affecting streaming for Australia and New Zealand.
We have reached out to them and will keep you updated!
12 September 2014 17:06 CET/ 08:06 PST
Our CDN provider has yet to confirm a fix for these latency issues. They are continuing to work on this as a priority and hopefully they can resolve this soon.
Please note that currently the issue is mainly on recently uploaded tracks. However, on testing we’ve found these tracks are playing correctly outside of the Oceania region.
We thank you for your patience and hopefully we can give you a more positive update soon!
15 September 2014 16:07 CET/ 07:07 PST
Latency in the Oceania region has now improved! Our provider has been able to increase performance, and streaming issues should now be returning to normal.
If you are still experiencing issues, please contact us via our Help Center here.
Thanks for bearing with us!